Frequently Asked Questions
We're here to help! Find answers to common questions below, or reach out to us directly.
Who Can Join
QWho is eligible to join Frontline Workers?
We've got a spot for pretty much everyone who keeps the UK running! Holiday discounts are open to heroes in the NHS, Emergency Services (Police, Fire, Ambulance), and the Armed Forces. We also love to welcome Teachers, Social Care workers, Dentists, Pharmacy staff, the Prison Service, Coastguards, and even Students. Basically, if you spend your days helping others, there's a good chance you're in the club.
QI don't see my specific job title listed—can I still get a discount?
If you work within the public sector or emergency services but don't see your exact role, don't worry. We aim to be as inclusive as possible. If you think you should be eligible for frontline worker holiday discount, just use the form below to get in touch.
QCan I sign up without a work email address?
Yes! You can absolutely sign up using a personal email address (like Gmail or Outlook) and start saving money on your next holiday.
Pro Tip: Most questions get answered within 24 hours! If you can't find what you're looking for, scroll down to ask us directly.
Bookings & Discounts
QCan I book a discounted holiday for my family and friends?
Yes! As long as the verified member is the lead passenger on the booking, the entire group can usually benefit from the discount. It's a fantastic way to save on family holidays or group trips with friends while using your frontline status.
QAre these discounts on top of existing holiday sales?
One of the best perks of our platform is that our exclusive member deals can often be combined with public promotions. This means you can stack your frontline discount on top of existing cruise sales or seasonal holiday offers for maximum savings.
QHow do I claim my holiday or cruise discount?
Since we partner with lots of different travel providers, it works a little differently depending on who you book with. Once you've joined the club, you'll see how to get your discount.
Sector Specific
QDo all NHS bands and trusts qualify for holiday discounts?
Yes! Whether you are Band 1 or Band 9, or work for a specific NHS Trust, Foundation Trust, or Integrated Care Board (ICB), you are eligible. We don't just cover frontline clinical staff like nurses and doctors; our discounts are open to everyone in the NHS family, including porters, admin staff, and domestic services.
If you have an NHS email or ID, you're in.
QDoes the teacher discount apply to teaching assistants and university staff?
It certainly does. We believe everyone in education deserves a break. Our education holiday discounts are available to:
- •School staff: Teachers, Teaching Assistants (TAs), and support staff.
- •Higher Education: University lecturers, researchers, and campus support teams.
- •Early Years: Nursery nurses and preschool staff.
If you work in any role within a UK educational institution, you qualify for our member-only travel deals.
QAre holiday discounts available for veterans and reservists?
Absolutely. We are proud to support the entire Armed Forces community. This includes:
- •Active Duty: Serving members of the Army, Royal Navy, and RAF.
- •Reservists: Those serving in the volunteer reserves.
- •Veterans: Anyone who has previously served in the UK military.
You can verify your status using your MOD service number, a Veterans ID card, or your discharge papers.
QDo I need a specific student ID (like UNiDAYS or Totum) to qualify?
Not necessarily! While we love UNiDAYS and Totum, you don't need a third-party card to join us. As long as you can prove you are currently studying (specifically for a career that will land you on the frontline, like Nursing, Teaching, or Policing), you're eligible.
A university-issued student ID card or an official enrolment letter is all we need to get you started.
Join Thousands of
Front Line Workers
No matter which sector you're in, exclusive holiday discounts are waiting for you.
✓ No credit card required • ✓ Instant access • ✓ 100% free to join
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